Cancellation policy

SUBSCRIPTION POLICY

Last updated: September 1, 2026

This Subscription Policy applies to recurring memberships and subscription services offered by Cloud Cases, a brand operated by ECOMMERCECOLEMAN LLC, a Nebraska limited liability company.

By enrolling in a Cloud Cases subscription or membership, you agree to this Subscription Policy, our Terms of Service, Refund Policy, Privacy Policy, and any additional terms presented to you at the time of enrollment.

1. CLOUD CASES VIP MEMBERSHIP

Cloud Cases offers an optional recurring membership known as the Cloud Cases VIP Membership.

Unless a different price or billing frequency is clearly disclosed before enrollment, the Cloud Cases VIP Membership costs:

$29.99 USD every 30 days

Your membership will automatically renew every 30 days until you cancel.

By enrolling, you expressly authorize Cloud Cases and its payment processors to automatically charge your selected payment method for each recurring membership payment.

You do not need to manually approve each renewal charge.

2. MEMBERSHIP BENEFITS

Depending on the offer available when you enroll, Cloud Cases VIP Membership benefits may include:

  • member-only pricing;

  • exclusive discounts;

  • free or discounted shipping;

  • early access to new products;

  • early access to restocks;

  • access to exclusive colors or product releases;

  • member-only promotions;

  • rewards, credits, or anniversary benefits;

  • replacement or product-related benefits where specifically included in your membership offer; and

  • other benefits displayed to you at the time of enrollment.

The exact benefits associated with your membership will be those communicated to you through the applicable offer, checkout page, membership page, or customer account.

Membership benefits may change from time to time.

Cloud Cases may add, modify, replace, or discontinue individual membership benefits where reasonably necessary.

Where required by applicable law, we will provide notice of material changes.

3. AUTOMATIC RENEWAL

Your Cloud Cases VIP Membership automatically renews at the end of each billing period.

Unless otherwise clearly disclosed when you enroll, you will be charged $29.99 USD every 30 days.

Your subscription will continue until you cancel it.

By enrolling, you acknowledge and agree that:

  • your membership is recurring;

  • your payment method will be charged automatically;

  • charges will continue at the applicable billing frequency until cancellation; and

  • you are responsible for cancelling your membership if you no longer wish to receive or pay for the service.

4. BILLING DATE

Your first recurring billing date will be based on the subscription terms displayed to you when you enroll.

If your membership begins with an introductory period, discounted period, promotional period, or delayed first billing date, your first membership charge will occur on the date communicated to you at checkout or during enrollment.

After the first recurring charge, subsequent payments will normally occur every 30 days unless otherwise disclosed.

Billing dates may vary slightly due to payment-processing times, weekends, bank processing, or other technical factors.

5. PAYMENT AUTHORIZATION

By enrolling in a Cloud Cases subscription, you authorize ECOMMERCECOLEMAN LLC, Cloud Cases, and our payment processors to charge your selected payment method for:

  • recurring membership fees;

  • applicable taxes;

  • any subscription-related charges expressly agreed to by you; and

  • other amounts clearly disclosed and authorized during your purchase.

You confirm that you are authorized to use the payment method provided.

You are responsible for keeping your billing and payment information accurate and up to date.

6. FAILED OR DECLINED PAYMENTS

If your payment method is declined, expired, or otherwise unsuccessful, we or our payment provider may attempt to process the payment again.

We may also ask you to update your payment information.

If payment remains unsuccessful, we may:

  • suspend membership benefits;

  • restrict access to your membership;

  • cancel your membership; or

  • take other reasonable steps necessary to collect an outstanding authorized payment.

We are not responsible for overdraft fees, bank fees, foreign transaction fees, or other charges imposed independently by your bank or payment provider.

7. CANCELLATION

You may cancel your Cloud Cases VIP Membership at any time.

You may cancel using any cancellation method made available by Cloud Cases, including:

Your cancellation must be completed before your next billing date to prevent the next recurring charge.

Once properly cancelled, you will not be charged for subsequent renewal periods.

Cancellation does not normally result in a refund of a subscription payment that has already been processed.

Where applicable, you may continue using your membership benefits until the end of the billing period you have already paid for.

Nothing in this section limits any cancellation or refund right that you have under applicable law.

8. CANCELLATION REQUESTS BY EMAIL

If you request cancellation by email, please contact:

support@buycloudcases.com

We may ask you to provide reasonable information to identify your membership, such as:

  • your full name;

  • email address;

  • order number;

  • billing address; or

  • other account information.

You should submit cancellation requests sufficiently before your next billing date to allow the request to be received and processed.

Your membership will be considered cancelled once the cancellation has been successfully processed or otherwise confirmed.

9. REFUNDS

Subscription and membership payments are generally non-refundable once charged, except:

  • where required by applicable law;

  • where Cloud Cases expressly agrees otherwise;

  • where a duplicate or incorrect charge has occurred; or

  • as otherwise stated in our Refund Policy.

Cancelling your membership stops future recurring charges but does not automatically create a right to a refund for a billing period that has already started.

If you believe you were charged incorrectly, contact support@buycloudcases.com.

10. MEMBERSHIP BENEFITS AND UNUSED BENEFITS

Membership payments cover access to the applicable membership benefits during the relevant billing period.

You are not automatically entitled to a refund because you:

  • did not use a particular membership benefit;

  • did not place an order during a billing period;

  • did not redeem a discount, reward, credit, or offer;

  • forgot that your membership was active; or

  • no longer wish to use the membership after a renewal payment has been processed.

This section applies only to the extent permitted by applicable law.

11. PRODUCT OR REPLACEMENT BENEFITS

If your membership includes a product replacement, free product, discounted replacement, product credit, or similar physical-product benefit, that benefit will be subject to the specific conditions presented with the membership offer.

Such conditions may include:

  • eligible products;

  • frequency limits;

  • claim limits;

  • shipping or handling charges;

  • availability restrictions;

  • account-good-standing requirements;

  • replacement eligibility criteria; and

  • restrictions intended to prevent abuse or fraudulent claims.

Membership does not guarantee unlimited products or replacements unless we expressly state otherwise.

Cloud Cases may require reasonable evidence to verify eligibility for a replacement or claim.

12. SHIPPING

A membership benefit described as “free shipping” or similar applies only according to the conditions displayed as part of the applicable membership.

Additional charges may still apply for:

  • expedited shipping;

  • international shipping;

  • customs duties;

  • taxes;

  • remote-location surcharges;

  • oversized shipments; or

  • other services not covered by the membership benefit.

Our Shipping Policy continues to apply to products supplied under a membership.

13. PROMOTIONAL OR INTRODUCTORY OFFERS

From time to time, Cloud Cases may offer:

  • discounted membership periods;

  • free or reduced-price introductory periods;

  • bundled memberships;

  • delayed billing;

  • promotional enrollment prices; or

  • other subscription incentives.

The terms of the specific promotion will be presented to you when you enroll.

Unless otherwise stated, once an introductory or promotional period ends, the membership will automatically continue at the then-applicable standard membership rate.

If the standard renewal price is $29.99 every 30 days, you will be charged that amount after the applicable promotional period unless you cancel beforehand.

14. MEMBERSHIP PRICE CHANGES

Cloud Cases may change the price of its memberships.

Price changes will apply prospectively.

Where required by applicable law, we will provide advance notice before charging an increased membership price.

If you do not wish to continue at the new price, you may cancel your membership before the new price takes effect.

15. CHANGES TO MEMBERSHIP BENEFITS

Cloud Cases may update its membership program over time.

This may include changing:

  • benefits;

  • participating products;

  • discounts;

  • shipping privileges;

  • rewards;

  • replacement benefits;

  • promotional offers; or

  • other membership features.

We will not use this provision to retroactively change payments that you have already made.

Material changes will be communicated where required by law.

16. MEMBERSHIP ABUSE

Membership benefits are intended for legitimate personal use.

We may suspend or terminate a membership where we reasonably believe there has been:

  • fraud;

  • abuse of replacement benefits;

  • repeated false claims;

  • manipulation of promotional offers;

  • unauthorized resale;

  • chargeback abuse;

  • creation of multiple accounts to circumvent limits; or

  • other conduct inconsistent with the intended operation of the membership.

Where appropriate, we may also restrict eligibility for future membership.

17. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a membership charge is incorrect, please contact us at support@buycloudcases.com so we can investigate.

Nothing in this policy restricts any lawful right you may have to dispute a transaction through your bank, card issuer, or payment provider.

When responding to a payment dispute, we may provide relevant information to the applicable payment provider, including:

  • subscription enrollment records;

  • checkout disclosures;

  • payment authorization information;

  • billing history;

  • account activity;

  • cancellation records;

  • customer communications; and

  • other relevant records.

18. TERMINATION BY CLOUD CASES

Cloud Cases may terminate or suspend a membership where:

  • payment cannot be collected;

  • the membership has been used fraudulently;

  • membership benefits have been abused;

  • these terms have been materially violated;

  • the membership program is discontinued; or

  • termination is otherwise reasonably necessary.

If we discontinue the membership program entirely, we will handle any prepaid period in accordance with applicable law.

19. CONSUMER RIGHTS

Nothing in this Subscription Policy excludes, restricts, or modifies any consumer right or legal protection that cannot lawfully be excluded or restricted.

If the laws applicable to you provide additional cancellation, renewal, notification, or refund rights, those rights will continue to apply.

20. CHANGES TO THIS POLICY

We may update this Subscription Policy from time to time.

The latest version will be published at:

https://buycloudcases.com

The “Last updated” date at the top of this policy indicates when it was most recently revised.

Where required by law, material changes affecting an existing subscription will be communicated before they take effect.

21. CONTACT US

For questions about your membership, billing, renewal, or cancellation, contact:

Cloud Cases
Operated by ECOMMERCECOLEMAN LLC
420 S 18th St
Lincoln, NE 68508
United States

Website: https://buycloudcases.com
Email: support@buycloudcases.com

ECOMMERCECOLEMAN LLC is a Nebraska limited liability company.
Entity / Filing ID: 9001363567

© 2026 Cloud Cases. Cloud Cases is operated by ECOMMERCECOLEMAN LLC..