Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

This Shipping Policy applies to orders placed through Cloud Cases, a brand operated by ECOMMERCECOLEMAN LLC.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after successful payment.

Processing times may be longer during:

  • product launches;

  • promotional periods;

  • holidays;

  • unusually high order volumes; or

  • circumstances outside our reasonable control.

Orders are not normally processed on weekends or public holidays.

Once an order has entered fulfillment, we may be unable to make changes to the shipping address, product selection, or order details.

2. SHIPPING TIMES

Estimated delivery times depend on your location, shipping method, carrier, and product availability.

Delivery estimates shown on our website or at checkout are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

  • carrier delays;

  • customs processing;

  • weather;

  • public holidays;

  • incorrect or incomplete addresses;

  • high shipping volumes;

  • international border procedures; or

  • other circumstances outside our reasonable control.

3. UNITED STATES SHIPPING

For orders shipped within the United States, estimated delivery times will be displayed at checkout where available.

Shipping times begin after the order has been processed and handed to the carrier.

Processing time and shipping time are separate.

4. INTERNATIONAL SHIPPING

Cloud Cases may ship to selected international destinations.

International orders may be subject to:

  • customs duties;

  • import taxes;

  • VAT;

  • brokerage fees;

  • local handling charges; or

  • other government-imposed charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Cloud Cases does not control customs processing or local import charges.

International delivery times may be longer than domestic delivery times.

5. SHIPPING COSTS

Shipping costs, where applicable, will be displayed before you complete your purchase.

Shipping fees may vary depending on:

  • destination;

  • shipping method;

  • order value;

  • promotional offers; and

  • membership status.

Shipping charges may be non-refundable once an order has shipped, except where required by applicable law.

6. FREE SHIPPING

Cloud Cases may offer free shipping through promotions, membership benefits, or minimum-order thresholds.

Free shipping may be subject to:

  • geographic restrictions;

  • minimum purchase requirements;

  • eligible shipping methods;

  • membership requirements; or

  • other terms displayed with the offer.

Free shipping does not necessarily include expedited shipping, customs duties, import taxes, or local delivery surcharges.

7. CLOUD CASES VIP SHIPPING BENEFITS

Cloud Cases VIP members may receive free or discounted shipping where such benefits are included in the applicable membership offer.

Membership shipping benefits are subject to the terms of the Cloud Cases VIP Membership and Subscription Policy.

Certain destinations, shipping methods, expedited services, customs charges, taxes, or other fees may be excluded.

8. TRACKING INFORMATION

Where tracking is available, you will normally receive tracking information after your order has shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

Cloud Cases does not control carrier tracking systems and cannot guarantee that tracking information will update in real time.

9. SHIPPING ADDRESS

You are responsible for providing a complete and accurate shipping address.

Please review your shipping details carefully before submitting your order.

If you notice an error after placing your order, contact:

support@buycloudcases.com

as soon as possible.

We will attempt to assist, but we cannot guarantee that an address can be changed once an order has entered processing or fulfillment.

10. INCORRECT OR INCOMPLETE ADDRESSES

If an order cannot be delivered because you provided an incorrect or incomplete address, you may be responsible for:

  • reshipping fees;

  • return-to-sender fees;

  • carrier charges; or

  • other reasonable costs associated with redelivery.

Where an undeliverable package is returned to us, we may offer reshipment or a refund in accordance with our Refund Policy.

Any refund may be reduced by non-refundable shipping or carrier costs where permitted by law.

11. REFUSED OR UNCLAIMED PACKAGES

If you refuse delivery or fail to collect a package from the carrier, postal service, customs office, or collection point, the package may be returned to us.

Where permitted by law, original shipping charges, return-to-sender charges, customs fees, or similar expenses may be deducted from any refund.

12. LOST PACKAGES

If you believe your shipment has been lost, please contact:

support@buycloudcases.com

We may require the carrier's expected delivery window to pass before treating a shipment as lost.

We may also require additional time to investigate the shipment with the carrier.

Depending on the circumstances, we may provide:

  • a replacement;

  • store credit;

  • a refund; or

  • another appropriate remedy.

Any remedy will be subject to the circumstances of the shipment, applicable shipping protection, and applicable law.

13. PACKAGES MARKED AS DELIVERED

If tracking shows that your package has been delivered but you cannot locate it, please first:

  • check around the delivery location;

  • check with household members;

  • check with neighbors;

  • check with reception, building management, or concierge staff where applicable;

  • review the carrier's delivery information; and

  • contact the carrier where appropriate.

If the package remains missing, contact us at support@buycloudcases.com.

We will review the available tracking and delivery information.

A package being marked as delivered does not automatically determine the outcome of a claim. Each case will be reviewed based on the available evidence and applicable law.

14. DAMAGED SHIPMENTS

If your package or product arrives damaged, contact us as soon as reasonably possible at:

support@buycloudcases.com

Please include:

  • your order number;

  • photographs of the packaging;

  • photographs of the damaged product; and

  • any other information reasonably requested.

Damaged or defective products are handled in accordance with our Refund Policy.

15. MISSING ITEMS

If your order arrives with an item missing, contact us at:

support@buycloudcases.com

Please include your order number and details of the missing item.

We may request photographs of the package and contents to assist with our investigation.

16. SHIPPING PROTECTION

Cloud Cases may offer optional shipping protection during checkout.

Where purchased, shipping protection may provide additional protection for qualifying orders that are:

  • lost;

  • stolen;

  • damaged during transit; or

  • otherwise eligible under the terms displayed with the shipping protection offer.

Shipping protection does not create unlimited coverage and may be subject to:

  • claim deadlines;

  • supporting evidence requirements;

  • exclusions;

  • delivery-status requirements; and

  • other reasonable claim conditions.

The cost of shipping protection is generally non-refundable once an order has shipped, except where required by law.

Shipping protection does not remove or reduce any mandatory rights you may have under applicable consumer law.

17. DELIVERY DELAYS

Cloud Cases is not responsible for delivery delays caused by circumstances reasonably outside our control, including:

  • carrier disruptions;

  • customs delays;

  • severe weather;

  • strikes;

  • natural disasters;

  • government action;

  • transportation disruption;

  • public holidays;

  • supply-chain issues; or

  • other force majeure events.

We will make reasonable efforts to assist where appropriate.

18. PRE-ORDERS AND BACKORDERS

Some products may be offered as pre-orders or backorders.

Where applicable, estimated shipping dates will be disclosed on the relevant product page or during checkout.

Estimated pre-order and backorder dates may change.

If a significant delay occurs, we may provide updated information or other options where required by law.

19. MULTIPLE SHIPMENTS

Orders containing multiple products may sometimes be shipped separately.

You may therefore receive:

  • multiple packages;

  • multiple tracking numbers; or

  • deliveries on different dates.

You will not ordinarily be charged additional shipping solely because we choose to split an order into multiple shipments.

20. CUSTOMS AND IMPORT DUTIES

For international orders, you are responsible for ensuring that the products you purchase may lawfully be imported into your destination country.

Cloud Cases is not responsible for:

  • customs delays;

  • import restrictions;

  • confiscation by customs authorities; or

  • duties, taxes, VAT, brokerage charges, or other import-related fees,

except where applicable law states otherwise.

If an order is returned because you refuse to pay applicable customs or import charges, any refund may be reduced by shipping, return, customs, or processing costs where legally permitted.

21. ORDER CANCELLATIONS

If you wish to cancel an order, contact support@buycloudcases.com as quickly as possible.

We cannot guarantee cancellation once the order has entered fulfillment.

If the order has already shipped, you may need to follow the return procedure described in our Refund Policy.

22. CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time.

The latest version will be published on https://buycloudcases.com together with the date it was last updated.

23. CONTACT US

For questions relating to shipping, tracking, delivery, lost orders, or damaged shipments, contact:

Cloud Cases
Operated by ECOMMERCECOLEMAN LLC
420 S 18th St
Lincoln, NE 68508
United States

Email: support@buycloudcases.com
Website: https://buycloudcases.com

© 2026 Cloud Cases. Cloud Cases is operated by ECOMMERCECOLEMAN LLC.