Refund policy

Refund Policy

Last updated: September 1, 2026

This Refund Policy applies to purchases made from Cloud Cases, a brand operated by ECOMMERCECOLEMAN LLC.

Returns

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • unused;
  • in substantially the same condition in which it was received;
  • returned with its original packaging where reasonably possible; and
  • accompanied by proof of purchase.

To request a return, contact support@buycloudcases.com before sending any item back.

Do not return products to the address shown on our website unless our support team specifically instructs you to do so.

Change-of-Mind Returns

If you change your mind after receiving your order, you may request a return within the applicable return period.

Unless required otherwise by law:

  • original shipping charges are non-refundable;
  • return shipping costs are the customer's responsibility; and
  • any optional shipping protection or similar service fee is non-refundable once the order has shipped.

Any refund will be issued after the returned item has been received and inspected.

Incorrect Phone Model or Variant

Customers are responsible for selecting the correct phone model, size, color, and product variation before completing an order.

If you order the wrong model or variation, you may request a return or exchange in accordance with this policy, but you may be responsible for return shipping and any replacement shipping charges.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or materially different from what you ordered, contact support@buycloudcases.com as soon as reasonably possible.

Please include:

  • your order number;
  • a description of the issue; and
  • photographs or video clearly showing the product and issue where requested.

If we confirm that an item is defective, damaged in transit, or incorrectly supplied, we may provide an appropriate remedy, which may include:

  • a replacement;
  • store credit; or
  • a refund.

Your statutory rights remain unaffected.

Lost or Missing Orders

If your tracking information shows an unusual delay or you believe your shipment has been lost, contact us at support@buycloudcases.com.

We may require you to wait until the carrier's reasonable delivery or investigation period has passed before a claim is approved.

Where shipping protection was purchased, claims may also be subject to the terms applicable to that protection.

Packages Marked Delivered

If tracking shows that an order was delivered but you cannot locate it, please first:

  • check the delivery location;
  • check with household members, neighbors, building staff, or reception;
  • review any carrier delivery information; and
  • contact the carrier where appropriate.

You should then contact us if the package remains missing.

We will review the circumstances and available tracking information before determining what remedy, if any, is appropriate.

Refused or Undeliverable Packages

If an order is returned because:

  • an incorrect or incomplete address was provided;
  • delivery was refused;
  • the package was not collected;
  • required customs charges were not paid; or
  • the carrier was otherwise unable to complete delivery due to circumstances attributable to the customer,

we may deduct shipping, return-to-sender, customs, handling, or other reasonable costs from any refund, to the extent permitted by law.

Non-Returnable Items

Unless required by applicable law, we may refuse returns for:

  • products showing signs of use, damage, alteration, or misuse;
  • items returned outside the applicable return period;
  • items not purchased directly from Cloud Cases;
  • personalized or custom-made items;
  • gift cards;
  • digital products or services; and
  • promotional items expressly identified as final sale.

Bundles, Gifts and Promotions

Where a product was purchased as part of a bundle, buy-one-get-one offer, multi-buy promotion, or similar offer, any refund may be adjusted to reflect the promotional value of the items retained.

If a free promotional item was included with the purchase, we may require that item to be returned as part of the return.

If it is not returned, we may deduct its stated or reasonable promotional value from the refund where permitted by law.

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be sent to the original payment method.

Processing times vary by bank or payment provider. After we issue a refund, it may take several business days for the funds to appear in your account.

Shipping Charges

Unless otherwise required by applicable law:

  • outbound shipping charges are non-refundable;
  • expedited shipping charges are non-refundable; and
  • return shipping charges are the customer's responsibility for change-of-mind returns.

If the return is caused by an error on our part or a confirmed defective product, we will provide an appropriate remedy consistent with applicable law.

Shipping Protection

Optional shipping protection is a separate service associated with shipment risk.

Once an order has shipped, the shipping-protection fee is generally non-refundable, except where required by law.

Cloud Cases VIP Membership

The Cloud Cases VIP Membership is a recurring membership service and is subject to our Subscription Policy.

Cancelling your membership prevents future renewal charges but does not ordinarily refund a membership payment that has already been processed.

Membership payments are generally non-refundable once charged, except:

  • where required by law;
  • where a duplicate or incorrect charge has occurred; or
  • where Cloud Cases expressly approves a refund.

Unused membership benefits do not automatically entitle you to a refund.

To cancel or discuss a membership charge, contact support@buycloudcases.com.

Cancellations Before Shipment

If you wish to cancel an order, contact us as quickly as possible.

We cannot guarantee that an order can be cancelled once it has entered processing or fulfillment.

If the order has already shipped, it will instead be subject to the normal return process.

Exchanges

Where available, exchanges are subject to stock availability.

The quickest resolution may sometimes be to return the original item and place a separate order for the replacement product.

Chargebacks and Payment Disputes

If you believe you have been charged incorrectly, contact support@buycloudcases.com so that we can investigate.

Nothing in this policy limits any lawful right you have to dispute a transaction with your card issuer or payment provider.

When responding to a payment dispute, we may provide relevant records including order details, tracking information, subscription enrollment records, billing history, cancellation records, and customer communications.

Consumer Rights

Nothing in this Refund Policy excludes or limits any consumer right that cannot lawfully be excluded or limited.

Where mandatory local law gives you more favorable return, cancellation, refund, or warranty rights, those rights apply.

Contact Us

For returns, refunds, damaged products, order issues, or membership billing questions:

Cloud Cases
Operated by ECOMMERCECOLEMAN LLC
420 S 18th St
Lincoln, NE 68508
United States

Email: support@buycloudcases.com
Website: https://buycloudcases.com

© 2026 Cloud Cases. Cloud Cases is operated by ECOMMERCECOLEMAN LLC.